The following FAQ provides information to many common questions about our ticket broker software and point-of-sale system. If you do not find an answer to your question below, or would like more detailed information, please contact us, and one of our representatives will help you directly.
A Broker is a business or individual that buys and sells tickets.
An event which has been cancelled and will not be rescheduled is referred to as a Cancelled Event.
An E-ticket is a ticket that can be delivered electronically, is printable, has a unique barcode, and is used for entry into a venue.
The unique combination of name / title, data, time, and venue that is used to identify a performance constitutes an Event.
An Exchange is a database that lists the inventory of participating brokers.
A Hard Ticket is sometimes referred to as a souvenir ticket. It is is the actual ticket printed by a box office for an event, on thick ticket stock. These tickets usually have the venue’s name printed on them.
Inventory is the collection of tickets that a broker owns.
A Postponed Event is a planned event that has been rescheduled to a later date, or announced to be rescheduled to another time.
Yes, we do provide training. We offer extensive development and support resources for our ticket broker software. We have a full-time Technical Services team that is available for phone or online support. We also provide a dedicated Account Executive who will be available to assist you with questions as you get started, and provide continued support going forward.
Yes, we a have discounted shipping program available to all brokers who list on our ticket Exchange.
Yes, options are available to access your broker software from a remote location, or to install your server in a virtual environment.
No, you will have unlimited access to resources provided with the software.
Yes, there are some events that are not permitted on our exchange, such as community events, performances by cover bands, certain charitable events, etc. Please contact a sales representative for detailed information.
Yes, if you decide to work with us, you will be able to list on multiple exchanges. Contact a sales representative to get more information.
The software server must be installed on a desktop computer running Windows 7 Professional with Internet access. You can network any number of client computers to the server (client computers can be laptops). Options are available for accessing your ticket broker software from a remote location, or for installing your server in a virtual environment.
We have a structured implementation process for new customers. We will install the software, give you proper training on how to use it, help you get set up to receive payment for orders, and make sure you understand how the process works when you get a sale for your tickets. You can be completely set up on the broker software within a week, although the setup process will occur at your own pace, and some new customers take longer than that.
Our software enables you to run detailed reports to track the profit on all of your sales, to help you determine where to invest in the future. You will also receive payment for your sales very quickly, allowing you to efficiently reinvest your money back into inventory. In addition to the ticket broker software, we provide you with a website to which you can direct customers. When you get orders through this website, you will earn any service fee or markup that you decided to set on the tickets.
Yes, you will be responsible for processing the credit card information of the clients that will purchase the tickets you list on our Exchange.
Yes, for proper and efficient transactions, we require all brokers who list with us to have a business checking account.
Simply put, the ticket broker software will help you sell your tickets quickly and efficiently. When you list your inventory with the software, your tickets will reach retail customers on a vast network of websites, other secondary marketplaces we work with, and other ticket sellers as well. According to the type of sales you make, you will receive payment by processing credit cards, getting ACH deposits, or via check. You can receive payment almost immediately on most sales!
All secondary-market ticket exchanges charge selling fees; however, our fee structure is preferable for two reasons. First, our fees are much lower than our competitors. Second, our system was designed to help you. As a result, the better you perform as a broker, the lower the selling fee you’ll be charged. For certain types of sales (i.e. sales to other sellers or sales on your own website) you will either pay a very low flat fee or no fee at all.
Yes, you can control the pricing of your tickets. We have simplified the process with easy-to-use tools that enable you to change prices at your discretion.
This software was developed for ticket sellers of all sizes. Some sellers on the system sell a couple thousand dollars in tickets per year, while others sell tens of millions of dollars in ticket inventory every year. Smaller brokers may run the software on just one computer, while larger ticket sellers have it installed on upwards of 50 computers with employees working simultaneously to enter, price, and sell inventory.